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Guest Service Agent

3 weeks ago

Orchard, Singapore VALESIDE PTE LTD Full time

1 year exp

**Roles & Responsibilities**

Guest Service Agent (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

Job Details:

- Check Guests In - Efficiently Greet, register and confirm guest particulars and payment details
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests' enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Manager.
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations.
- Handle telephone enquires efficiently and effectively.
- Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).

Featuring **221 contemporary design** rooms, Holiday Inn Express Singapore Orchard Road is the smart choice for savvy travelers who are looking for the best location combined with the best value in Singapore. Start the day right with our **free Express Start Breakfast** or **Grab & Go** option and stay connected with **free Wi-Fi throughout the hotel**. Recharge throughout the day with refreshing drinks and light fares at our **Great Room Bar**. Get the most out of your stay with our **24-hour fitness center**, **self-service laundry facility** and **12-person meeting room**.