IT Operations Manager Apac

**_
Please note title internally is Continental Lead_**

As Continental Lead for Market Business Tech (BT) Operations**, **you take the overall ownership and accountability for the “bigger picture”. You are leading and developing your team of IT Operations Manager APAC in our Sales Markets in Asia Pacific being responsible for stable tech operations and colleague focused support. Your communication skills allow you to convey complex technical information in a clear & concise manner to a diverse group of stakeholders, both written & verbally. By acting in line with our values & being a role model, you contribute to your own H&M’s business success.

**Key responsibilities**:

- ** Strategic Leadership**:

- Take ownership of **Tech Operations** in the continental setup, covering locations such as Greater China, India, AUZ&NZ, SEA, and NEA.
- Facilitate collaboration between **Tech** and **Business** teams (Sales and Supply Chain).
- Set and uphold global standards for day-to-day business operations within your sales markets and regions.
- Lead and develop a team of **IT** Operations Managers**.
- Foster a culture of excellence, accountability, and continuous improvement.
- Ensure stable tech operations and provide colleague-focused support.
- ** Governance and Compliance**:

- Implement and contribute to the governance and reporting model.
- Act as a point of contact and escalation for **Cyber Security** matters.
- Monitor market legal compliance.
- Work with Global Tech Team enabling functions, support audits, and assist in financial management.
- ** Stakeholder Engagement**:

- Communicate, collaborate, and align with diverse regional and global stakeholders.
- Serve as a role model by embodying our company values.

Communicate, collaborate, and align with stakeholders and act as the point of escalation for Regional Sales Teams
**Qualifications** Qualifications**
- Bachelor's degree or equivalent experience in the field of Technology Operations
- 8+ years’ experience as a Tech generalist with strong infrastructure understanding in the different areas.
- You are good in financial and asset management including our procurement process.
- Process management and agile methodology are very familiar concepts for you to follow our global cadences and policies.
- You have the ability to identify possible gaps and close them as needed.
- Leadership / staff responsibility with a clear people and development focus.
- Ability to coach and empower team members to grow professionally and increase performance.
- ITIL: Foundation certified.
- Agile Methodology (e.g., SAFe, Scrum, Kanban).
- Implementing and maintaining tech standards and processes.
- Stakeholder management.
- Excellent written and verbal communication skills in English.

**What you need to succeed**:

- Relationship-oriented
- Strong communication skills
- Collaborative and focused on teamwork.
- Influencing, guiding, and motivating individuals and teams
- Analytical & problem solving
- Solution oriented

**Additional Information**
This is a full-time position and can be based in Hong Kong, Shanghai or Singapore. This role includes occasional travel to other sales countries/markets.

**Benefits**
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
- In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries._

**Inclusion & Diversity**:

- H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process._

**About H&M**

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.