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Digital Wallet Product Manager

2 weeks ago

Singapore ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.

Job Responsibilities
- Build consumer-friendly digital wallets and core payment products to support global ecological businesses and global users.
- Understand user customs, competition landscape and regulation, market insights, consumer pain points and differentiated competition, and establish a viable value proposition and business strategy for digital wallets through research and competitive analysis in different markets.
- Manage short-and long-term product planning and prioritization based on user value and business value.
- Responsible for the whole product lifecycle end to end, from conception, design, development, testing, release and operation, including user topup, transfer, withdrawal, acquiring transaction payment, and related user interaction, back office management, risk management and Anti Money Laundering integration, Data Analysis, etc.
- Identify optimization requirements between business and product baseline. Improve product architecture and design to ensure high stability, performance and reliability.
- Operate products by targeting regulatory issues, user feedback, and KPI analysis to continuously improve User Experience, increase customer acquisition and retention. Identify insights and trends in product features to iterate product competitiveness.
- Work with multiple cross-functional teams to effectively manage stakeholders and products across multiple markets. Continuously optimize the product request acceptance process and improve delivery efficiency.
- 3+ years experience as product manager/owner role with payments-related products in fintech.
- Strong business sense and experience in product planning in the payment industry.
- Domain knowledge of payment/wallet/card/digital banking related payment products, experience in digital wallet products is preferred.
- Hands-on experience in consumer-facing product lifecycle management for Requirements Gathering and Analysis, Product Requirements Writing, Data Analysis and Operations. Strong attention to detail and User Experience. Passionate about developing products and experiences with great customer empathy.
- Responsible for top up, transfer, withdrawal, acquiring transaction payment, and related back office operation, risk and AML integration, Data Analytics, etc.
- Familiar with defining and optimizing product management processes and tools to support product lifecycle management.
- Strong logical and structured thinking, excellent abstraction and induction skills
- Ability to adapt to uncertainty and change in a fast-paced environment
- Self-driven, positive attitude and team player
- Technical background is preferred

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.