Customer Service Manager

3 days ago


Singapore NETEASE INTERACTIVE ENTERTAINMENT PTE. LTD. Full time

**Responsibilities**:

- Build the game customer service team of Southeast Asia, responsible for workforce planning and resource management.
- Familiar with the game publishing plan of all games and cooperate with customer service teams of other regions to handle business needs.
- Build the game customer service methodology of Southeast Asia.
- Set and achieve the business goal of Southeast Asia game customer service team.

**Qualifications**:

- Bachelor's degree or above.
- 3+ years experience in customer service of Internet industry with at least 1 year experience of customer service team management. Customer service experience of game industry is highly preferred.
- Sensitive about data, and able to strategize based on data analysis.
- Self-driven personality with strong logical thinking and problem solving ability.



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