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Assistant Area Operations Manager
3 weeks ago
**Key Responsibilities**:
- **Operational Support**:Assist the Area Operations Manager in the oversight of daily operational activities to ensure smooth functioning of the group of F&B Outlets.
- **Team Leadership**:Lead and supervise a team of staff members, providing guidance, training, and support to achieve high performance and productivity.
- **Process Optimization**:Help in identifying inefficiencies and implementing process improvements to increase operational efficiency, reduce costs, and improve customer satisfaction.
- **Performance Monitoring**:Assist in tracking operational performance metrics, preparing reports, and analyzing data to ensure KPIs and objectives are met.
- **Staff Management**:Ensure that employees follow company policies and procedures, maintaining high standards of professionalism, safety, and quality.
- **Inventory and Resource Management**:Support inventory control efforts and manage resources (equipment, tools, etc.) to maintain operational continuity.
- **Compliance and Safety**:Ensure adherence to all regulatory, safety, and compliance standards across all operational activities.
- **Project Coordination**:Help coordinate and implement new initiatives, projects, or processes under the direction of the Area Operations Manager.
- **Customer Service**:Address any operational issues that arise, ensuring customer concerns are addressed promptly and that service levels remain high.
- **Budgeting and Cost Control**:Assist in managing the department's budget, ensuring costs are controlled and financial goals are met.
- **Cross-functional Collaboration**:Work closely with other departments (HR, Sales, Logistics, etc.) to ensure operational alignment and smooth coordination across teams.
**Qualifications**:
- Diploma in Business Administration, Operations Management, or a related field.
- **Food Hygiene Audit**and **Halal Competency Certificates**will be advantageous
- Proven experience in F&B operations or a related role (2+ years preferred).
- Strong leadership, communication, and interpersonal skills.
- Analytical mindset with the ability to identify operational issues and solve problems effectively.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with other operational management software such as POS.
- Ability to adapt to changing priorities and business needs.
- Strong organizational skills and attention to detail.
