Customer Service Representative
1 week ago
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make meaningful contributions to the world.
How will you make an impact?
The Customer Service Representative will offer excellent customer service to both internal and external customers. This will help achieve business goals and objectives, such as accurate bookings, shipment execution, and timely delivery with necessary documentation.
**What you will do**:
Management of the daily OTC process:
- Process and handle order processing transactions accurately and in a timely manner from order entry to delivery dedication to customers.
- Perform order management activities: order entry, price validation, order clearing aligned with company’s policies, prepare shipping documentations, LC documentations, invoices, etc.
- Manage accounts and backlogs, proactively communicate changes/delays, and suggest alternative options whenever possible to mitigate critical issues due to shipping delays.
- Liaise with manufacturing facilities and 3rd party vendors in the USA, Europe, and APAC to meet customer expectations on lead-time and delivery arrangements.
- Work closely with Accounting/Finance on all credit-related, accounts receivables (AR), accounts payables (AP) issues, and follow up when needed.
- Identify key improvement opportunities in systems, processes, tools and participate in order management process improvement projects when needed.
- Take ownership of customer requirements efficiently and professionally as per the service level agreement.
- Ensure all documentation and order processes are strictly in line with corporate guidelines without violating compliance.
- Prepare regular reports.
- Perform ad-hoc duties/projects as assigned.
**Who we are looking for**:
Qualifications:
- Bachelor’s Degree in BA/BS or Logistics/Supply Chain or equivalent.
- Customer-centric with a strong emphasis on details, exceptional problem-solving capabilities, and excellent organizational skills.
- Able to multi-task under deadlines and work on complex issues in a fast-paced environment.
- Demonstrate good knowledge in SAP & MS Office.
- Sound knowledge in logistics, incoterms, freight management, and LC documentations.
- Good command of English & Chinese, with excellent leadership, communication, and interpersonal skills.
-
Tuas, Singapore Drex-Chem Technologies Pte Ltd Full time**DREX-CHEM TECHNOLOGIES PTE LTD** The **DREX-CHEM GROUP **is a successful leader in the distribution of specialty chemicals, resins, pigments, printing consumables & equipment etc in ASEAN and Hong Kong/China. The Company views our human resources as the most vital key to our continuing growth and profitability. To meet the challenges of our growth market,...
-
Customer Service Representative
4 days ago
Tuas, Singapore Drex-Chem Technologies Pte Ltd Full time**DREX-CHEM TECHNOLOGIES PTE LTD** The **DREX-CHEM GROUP **is a successful leader in the distribution of specialty chemicals, resins, pigments, printing consumables & equipment etc in ASEAN and Hong Kong/China. The Company views our human resources as the most vital key to our continuing growth and profitability. To meet the challenges of our growth market,...
-
Customer Service Representative
1 week ago
Tuas, Singapore One Vogue Pte Ltd Full time**Responsibilities**: - Receive and record all inquiries, including caller details and relevant information for follow-up by sales staff. - Assist in creating proposals based on information provided by the Sales and Marketing team. - Prepare invoices and monthly reports for billing purposes. - Maintain filing system and SWM software for waste information...
-
Customer Service Representative
5 days ago
Tuas, Singapore MacDermid Alpha Electronic Solutions Full time**Challenge Yourself and Impact the Future!**: MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic...
-
Sr Customer Service Representative
2 weeks ago
Tuas, Singapore Thermo Fisher Scientific Full time**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Thermo Fisher Scientific is the world leader in serving science, with revenues of $40 billion. We help our customers accelerate life sciences research, address sophisticated analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our...
-
Customer Service Specialist
2 weeks ago
Tuas, Singapore Coca-Cola Full time**Customer Service Specialist** Based in Tuas, Singapore Coca Cola’s strategic concentrate manufacturing plant in Asia. An export facility, specializing in the manufacturing & supply of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and South West Asia Business Units. It is planned that the plant will...
-
Customer Service Representative
1 week ago
Tuas, Singapore One Vogue Pte Ltd Full time**Responsibilities** - To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevantdetails for subsequent follow-up by sales staff. - To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff. - To prepare...
-
Customer Service Representative
11 hours ago
d jurong, jurong island, tuas, sg ISLAND RECOVERY SERVICES PTE. LTD. Full timeCompany Overview:ISLAND RECOVERY SERVICES PTE. LTD. is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients.Salary and Benefits:We offer a competitive salary of up to $2580/month, inclusive of allowance and incentives, before OT calculation.Job Description:Respond to incoming calls from customers to...
-
Senior Customer Service Rep
1 week ago
Tuas, Singapore Thermo Fisher Scientific Full timeWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make...
-
Technical Service Representative
11 hours ago
d jurong, jurong island, tuas, sg DREX-CHEM TECHNOLOGIES PTE LTD Full timeJob SummaryWe are seeking an experienced Sales and Technical Representative to join our team. As a key member of our sales team, you will be responsible for generating new business opportunities, developing relationships with existing customers, and providing technical support to ensure customer satisfaction.
-
Customer Service Representative
3 days ago
d jurong, jurong island, tuas, sg BERTSCHI SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesRequired Skills:A logical and systematic approach to work; Good time management ability; The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation; Commercial awareness and numeracy skills; Negotiation and...
-
Customer Service
5 days ago
Tuas, Singapore ALLIED CONTAINER SERVICES PTE LTD Full time_Please whatsapp us your resume at _**98363756 **_for instant interview._ **Allied Container Group** is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector. As part of the team, we are looking for **Customer...
-
Inside Sales Representative
6 days ago
Tuas, Singapore Thermo Fisher Scientific Full time**Key Responsibilities** - Achieve assigned territories sales target in Singapore - Assist Team's Account Manager to follow-up quotation, provide regular updates to respective Account Manager and Team Lead - Develop and maintain effective customer relations with purchasing and end users within assigned territory. Fluent English language (written and oral) is...
-
Customer Service Assistant
4 days ago
Tuas, Singapore Triangle Auto Pte Ltd Full time**Primary Purpose and Function** Responsible for dealing with customer's needs on automotive related services at our Service front counter, in an efficient and courteous manner to ensure the highest standard of customer satisfaction and experience. The positive outcomes from improved customer experience will in turn improve our service turnover and...
-
Pharmaceutical Customer Service Representative
21 hours ago
d jurong, jurong island, tuas, sg NO DEVIATION PTE. LTD. Full timeAbout No Deviation PTE. LTD.We are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we seek individuals who are excited to contribute to impactful projects and drive...
-
Customer Service Executive
1 week ago
Tuas, Singapore Lapp Asia Pacific Pte Ltd Full time**Objectives of the position**: The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer...
-
Customer Service Officer
2 weeks ago
Tuas, Singapore Jokia Private Limited Full time**Responsibilities**: - Responsible to work closely with the customers to support all pre-sales and post-sales activities to ensure the delivery of excellent customer services to all our customers. This include the following: - Follow up all enquiries and ensure response to customers’ enquiries and complains in professional manner. This include liaising...
-
Senior Sales Representative
11 hours ago
d jurong, jurong island, tuas, sg MD IFAATH SHAFIN PTE. LTD. Full timeAbout the JobWe are seeking a highly skilled and experienced sales professional to fill the role of Senior Sales Representative. As a Senior Sales Representative, you will be responsible for:Meeting or exceeding sales targets;Providing exceptional customer service;Building strong relationships with customers;Contributing to the development of sales...
-
Customer Service Executive
6 days ago
Tuas, Singapore SEVEN SEAS MARITIME SERVICES (SINGAPORE) PTE. LTD. Full timeThe Customer Service Executive is responsible and accountable for (but not limited to) the following: - Support the Commerical team with day-to-day administrative duties to ensure a smooth and efficient operation *Download customer inquiries and orders from various internet-based customer portals & e-platforms (i.e. Ship-Serv, Sis Commerce, BaseNet,...
-
Customer Service Officer
1 week ago
Tuas, Singapore One Vogue Pte Ltd Full time**Responsibilities**: - Attend to inquiries, take note of the caller’s details - Assist in preparing proposals based information provided - Prepare invoices and prepare monthly reports for consolidated billing. - Ensure proper documentation and upkeep the filing system - Assist Customer Service Manager to ensure smooth daily operational in the team. -...