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Custody Service Associates

2 weeks ago

Singapore THE BANK OF NEW YORK MELLON Full time

We’re seeking a future team member for the role of Client Service Associate to join our Client Service team. This role is located in Singapore
- Hybrid.

**In this role, you’ll make an impact in the following ways**:

- Supports multiple, complex client accounts and serve as the primary point of contact on day-to-day settlements or cash related issues with clients.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY Mellon to address client needs.
- Participate in internal activities and initiatives designed to improve the client experience.
- Participate in client service review.
- Participate in internal projects or process improvements as required.
- Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients concerns or gaps with our internal stakeholders and management team.
- Maintains familiarity with industry best practices and proactively stay on top of market changes and product development.
- Provides guidance to less experienced team members.

**To be successful in this role, we’re seeking the following**:

- Bachelor’s degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in Custody operational area and/or client services preferred.
- Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus.