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Pre-sales Solution Architect

3 weeks ago

Singapore Daon Inc Full time

**Role Summary**:
Asia Pacific is a key geography for Daon with substantial annual revenue, a growing list of customers and a strong pipeline of future business. Pre-sales is the primary resource to support sales in the region and will be responsible for
- Actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales leads as the key technical advisor and advocate for our solutions.
- Identify key technical issues of assigned account and opportunities and work to assure customer satisfaction on these points at various stages of the sales process.
- Establish and maintain strong relationships throughout the sales cycle with customers and partner staff from engineer to CTO level.
- Collaborate with various stakeholders in the business to develop the business and sales strategies at both a regional and opportunity level.
- Work closely with business partners

**Key Role Responsibilities**:
Primary Responsibilities:

- Design a customer solution using Daon technologies that addresses the objectives, articulate the value proposition, and eliminate technical or functional obstacles;
- Perform the primary technical communication role with customers during the sales process. This includes conference calls, site visits, presentations, technical evaluations, technical objection handling, and follow up on all customer related issues. At this level, pre-sales should be able to resolve all technical issues raised with support from internal Daon teams

Detailed Responsibilities:

- Review, analyze and respond to Requests for Information, Requests for Proposals and tenders; Write proposals, position papers and similar documents, prepare bills of materials
- Design, develop, customize, and deliver product demos and proofs of concept that are relevant to specific customers and industries;
- Create logical and physical architectures and system sizing for the most complex systems;
- Advise customers in the appropriate use of biometric and identity management technology, devices, algorithms and systems. Work with 3rd party vendors to provide complete customer solutions; Stay up to date on business and technical topics in the biometrics/identity management industry and in the businesses in which we work; be able to discuss these with partners;
- Provide leadership around use of Daon technology, including educating prospective customers and partners and participating in shows and conferences;
- Develop innovative solutions and approaches to winning for Daon; develop material to demonstrate and sell these solutions;
- Support exhibitions and conferences including booking, co-ordination, demonstrations, speaking, and liaison with speakers and participants.

**Internal Responsibilities**:

- Team with Sales, Pre-Sales, Professional Services, Engineering and Support to develop customer relationships, sales strategies/objectives, and build the value proposition;
- Liaise with Product Management and Engineering about product updates, strategy and direction, and derive Daon product requirements from proposed system solutions.
- Interface with the Professional Services organization by documenting implementation and customization requirements and transitioning accounts to the services and support teams;

**Qualifications**
- 6+ years relevant experience in a similar customer facing role
- Sc. in Computer Science or a related field

**Skills & Experience**
- Strong interpersonal skills and ability to lead, motivate and coach others;
- Excellent technical architecture & problem solving skills;
- Strong influencing style and presence; articulate and confident;
- Excellent oral and written communication skills, including presentation skills;
- Demonstrated experience working with customers in customer environments;
- Ability to work closely in a team-selling environment with internal and external customers as well as other company colleagues;
- Strong experience working with customers in ASEAN / SEA region.

**Nice to Have**
- Experience and familiarity with ID&V and authentication processes;
- Experience and familiarity of our products/similar products a plus

**Additional Information**: (such as Travel or other special requirements)**

Up to 50% travel.

**Company Profile**

**The Daon DNA**

We believe an organization’s culture is more than just shared values and beliefs. It is created through consistent and authentic behaviors and includes **honesty**, **integrity**, **respect,** and **professionalism**.

**We Offer**:

- An opportunity to work in the growing world of biometric and identity management technologies.
- Competitive compensation & benefits
- A flexible working environment to create a well-balanced work/life schedule for you and your family.

And much more

**Join the best and brightest from around the world