People Operations Delivery Leader, Apac

Johnson & Johnson is currently recruiting a **People Operations Delivery Leader, APAC (New Consumer Health Company),** located in Singapore.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

**Role and Responsibilities**:
The People Operations Delivery Leader - APAC will, together with the Head of People Operations, work collaboratively with the Johnson & Johnson People Experience Operations teams, Contact Center, and other Global Services HR teams to ensure seamless execution of the end-to-end People Experience Operations processes in the New Consumer Health Company in APAC. This role will be responsible for building and managing the relationship between New Consumer Health and Johnson & Johnson to ensure agreed upon service delivery is provided as contracted in APAC. The role will be responsible for the duration of the Transition Service Agreement (TSA) for leading the interaction with Johnson & Johnson Global Services HR (GSHR) teams in APAC to ensure adherence effectively and efficiently to aligned processes, service level agreements and key performance indicators. The individual in this role will be a key partner to identify, diagnose and solve service issues provided through the Transition Service Agreement (TSA) for the APAC region.

The People Operations Delivery Leader - APAC will work closely with the Head of Global People Operations to support the development of the global people operations strategy to exit the Transition Service Agreement (TSA) operating model for the future and implementing and executing the strategies in the APAC region. This will require strong collaboration across the People Function in the region including working with 3 other Regional People Operations Delivery leaders, Talent Access, Total Rewards, Employee Relations, Global Services, and the cross functional Contact Center.

Upon exiting the Transition Service Agreement (TSA), the role will be responsible for driving regional People Operations priorities in a consistent manner across service areas, enabling efficiencies, effectiveness, and experience across the globe and directly for the North America region. The role will be accountable for the overall management of APAC people operations delivery and of projects against an integrated strategy and anticipating and planning future work and preparing for dynamic market conditions impacting delivery models.

**Qualifications** Required**:

- A minimum of a BA/BS degree
- A minimum of 8 years of progressive experience in HR and/or Business Operations
- A minimum of 3 years of people management experience
- Experience navigating ambiguous and complex situations and business opportunities
- Analytical and enjoys solving problems and/or challenges through team collaboration
- Strong leadership skills; operates with a global mindset with understanding and appreciation for regional differences
- Demonstrated capability to develop strong partnership with peers and other functional partners in implementing and delivering people operations strategy
- Ability to adapt to change and manage feedback constructively to ensure proactive management of stakeholder concerns and suggestions
- Ability to reinforce a culture oriented on customer experience and focused on continuous improvement while building employee-centric repeatable and sustainable processes
- Demonstrated ability to successfully lead sustained change efforts

**Primary Location**
Singapore-Singapore-Singapore
- **Organization**
Johnson & Johnson Pte. Ltd. (8435)

**Job Function**
Human Resources

**Requisition ID**
2206064925W