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Solutions Delivery Team Leader
2 weeks ago
**Welcome to Brighter**
Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and wellbeing.
At Mercer, we walk the talk:
- Voted #1 HR Consulting Company globally
- Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management
- Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online
- Great Package and Recognition Programs
- Energetic & flexible environment surrounded by supportive colleagues
We take care of our people and we pride ourselves in our diverse and inclusive workforce with our “people first” culture. We make sure our people are continually learning and growing, providing them with outstanding career development, on-the-job learning opportunities and financial rewards. Most importantly, we are committed to making your journey with us meaningful and fun.
In order to support our team and strengthen the growth of our APAC business, we are looking for a:
**Solutions Delivery Team Leader - MMB & DARWIN APAC**
The mission of the team is to provide an exceptional customer experience with a focus on simplifying processes, leveraging best practices and a strong engagement model for both colleagues and the businesses.
**What’s in it for you**:
- An opportunity to work for a market leader
- Work in a fast-paced, energetic, action-oriented, and stimulating environment
- Be part of a dynamic and supportive team
- step into a unique and challenging role where you can grow further professionally
**We will count on you to**:
- Lead APAC SD In-life team which is responsible for managing the renewals and change requests on over 400+ employee benefits sites for Mercer Marsh Benefits & Darwin.
- Report into the Regional Head of Solutions Delivery.
- Proactive engagement of MMB business & Darwin teams to ensure alignment on the global, regional & local clients delivery pipeline on renewals and changes on the technology platform..
- Engage client HR & business teams in driving Change & Renewals deliveries based on the agreed scope and manage client delivery risks & issues.
- Demonstrate project management, leadership and team management skills.
- Manage Darwin Global & MMB Local APAC teams to ensure complete, accurate and on time delivery.
- Adhere to the Flex implementation methodology for the client delivery i.e. Initiation; Requirements; Design &Configuration; Testing & UAT; Go Live; Project closure.
- Provide governance on APAC client renewals & change request and ensure SD team delivers on-time and on-budget.
- Undertake team capacity planning based on the delivery pipeline and pro-actively manage Manage team workloads, projects allocation, team performance and reviews
- Interface with other teams in DARWIN & MMB for optimal service delivery and issue resolution
- Act as the escalation point for issues and provide regular status reporting and issue escalation to PMO.
- Engage with various global & regional / local technical, business and operational teams within the organisation.
- Manages customer expectations and resolves project conflicts and delivers the assigned project on time.
- Identifies documents and manages project risks, open items, schedules, scope, and priorities.
**What you need to have**:
- An undergraduate degree in information technology, information systems or computer science is required.
- Strong Employee Benefits domain knowledge, Team management, project management & client management skills
- Experience of Employee Benefits and managing of SAAS system such as Workday / Oracle would be an advantage.
- MS Project skills & experience and advanced MS Office Skills. Ability to read, write, understand and communicate system requirements documentation;
- Proven ability to successfully manage projects of varying complexity.
- Ability to operate/ navigate in a multi-cultural business environment
- Quantitative, fact-based approach to decision making
- Demonstrated financial acumen and commercial mind-set
- Darwin knowledge is a plus.
- Lean Six Sigma and/ or Project Management certification preferred.
- Proven Stakeholder and Vendor management skills
- Effective Time management, analytical and problem solving skills;
- Proficient verbal and written communication skills in English.
- Strong customer focus and detail oriented.
- Demonstrates strong management skills required to lead teams in achievement of goals and objectives.
At Mercer, we are as invested in creating brighter futures for our people as we are for our clients. Now is a great time to join a global organization that’s leading on critical market issues. Welcome to Brighter
**MERCER
