
Director of QA
5 days ago
**Responsibilities**:
**Responsibilities & Deliverables**:
- Governance on issues inflow
- E2E QA / Test Management (inflow/triage/metrics/SLAs)
- Single line accountability for QA and Test Management
- Champion Improvement Initiatives; working across the BU layer to align on delivery prioritization, unified delivery and automated testing
- SPoC for Program Test Management
- Supports synchronizing product delivery to a single go-live
**CoE People Engagement**
- Leads QA People (People Planning / Performance KPIs)
- Works with PMs across products; supports overall delivery synch plan/risk register
- Works with Architects on test and synch strategy for new solutions; i.e. especially final mile HF/DAY2/Conditional sign-offs etc.
- Works with PD on Improvement Cycles/Initiatives and Management Reporting
**Required Experience**:
- Customer Success Leadership
- Project Management
- People Management
- Issue and Escalation Manage
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