Quality Service Executive
2 weeks ago
**Responsibilities**:
We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, and people.
You will be part of the Quality Service team that is committed to improving customer experience and improving quality within the company. You will be providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. You will be working as part of the team in improving our services through process improvement. In addition, you will be raising our service standards and competency within the company through developing training and establishing standards.
**Requirements**:
Diploma holders and above, in executive support role with experience and/or background in customer experience, complaints investigation or quality service management fields.
Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage
General knowledge of regulations and compliance requirements within Singapore financial industry will be an advantage
Familiar with IT knowledge will be of advantage
Brought to you by Phillip Securities Pte Ltd (A member of PhillipCapital)
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