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Quality Assurance Specialist Smb

3 weeks ago

Raffles, Singapore ByteDance Full time

Responsibilities
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements
- Work closely & hand in hand with other departments to respond immediately to relevant quality related needs
- Participate in quality calibrations with vendor teams to continuously drive their product understanding and support quality result
- Deep dive on performance analysis and insights towards setting goals and KPI metrics, tracking and driving efficient actions
- Participate in the development of quality inspection standards and continuously optimize the process and system platform

**Requirements**:

- Bachelor's Degree or equivalent education, with at least 3 years of relevant experience
- Proven experience working as a vendor manager across one or multiple vendors and sites
- Problem-solving, critical thinking and analytical skills and experience managing scaled projects
- Ability to work in fast and evolving workflows with eye for detail
- Experience working with SMB vendors across sales, account management and service workflows preferred
- Good verbal and written communication skills in English, team player, ability to grasp new concepts efficiently and perform well under pressure

**Job Types**: Full-time, Permanent