Director, Professional Services

6 days ago

Singapore INTERSTELLAR GROUP PTE. LTD. Full time

**About tessaract.io**

Tessaract.io is an all-in-one enterprise management software for professionals built on a cloud-native architecture. As a full-fledged Practice Management, Document Management and Accounting software, Tessaract.io supercharges your workflows and maintains efficiency. We offer low-code customization that enables users to effortlessly tweak workflow automation specific to their business processes.

Primarily serving the Professional Services industry, we’ve been able to help our clients digitise their operations, transforming the way they work and making their repository of information instantly accessible from the cloud. As a software, tessaract.io caters to the full flow of work, with its suite of features ranging from leads and client management to automated task scheduling, document generation and OCR.

As a fast-growing, forward-looking company, Tessaract has always stayed true to its mission: we aim to help more people get professional services quickly. As we look to expand our tech stack and continue our growth into new territories, we’re on the lookout for driven, passionate individuals to join us on this journey together.

**Objective**

The Director leads the Professional Services Department and is responsible for all projects under the purview of the team.
- Effectively lead a growing team within the Services organization - recruiting, managing, directing and inspiring a team with a diverse set of skills and backgrounds.
- Ensures that team members are trained, equipped and inspired to deliver excellent implementations.
- Ensures that team members are meeting utilisation and customer satisfaction metrics.
- Ensures that implementations are of high quality, delivered on-time, and within budget.
- Maintain a services backlog by supporting sales efforts and responding to service-only inquiries.
- Work with sales to position services and draft Statements of Work in support of sales pursuits.
- Review key metrics to ensure that we meet revenue goals, taking action on items that put our success at-risk.
- Meet with Sales Executives and Pre-sales architect to review discovery notes to ensure consistency of product delivery.
- Make revisions to our onboarding strategy so that team members are able to get up to speed on product and process quickly.
- Brainstorm with the Product team on how to reduce our time to value through product enhancements.
- Review key metrics to ensure that we meet revenue goals, taking action on items that put our success at-risk.

**Requirements**:

- Experience in Enterprise SaaS solution
- Project management experience in big 4 implementation/consulting firms
- Analyzing, calculating and reasoning a situation effectively
- Have excellent interpersonal and communication skills and are adept at working with multiple stakeholders
- Ability to manage a large number of prospect situations simultaneously
- Following through deadlines and responsibilities
- Possess a keen eye for detail
- Possess excellent presentation skills

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