Customer Service and Order Fulfilment Specialist

1 week ago

Singapore Skillsforce Management Consultancy Pte Ltd Full time

**Role: Customer service & order management (Australia work hours & PH)**

**Primary Responsibilities:

- **
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Performing on miscellaneous duties and projects as assigned.

**Key Deliverables:

- **
- Effective customer account management and deliver an exceptional customer experience
- Accurate and timely processing of orders within turnaround time
- Ensure every order is always compliant to company’s policies and processes
- Prompt follow-up on order management to ensure revenue recognition
- Keeping customers informed about order status.
- Maintaining post order entry responsibilities using control related reporting to ensure compliance

Work Location: Yishun - US Company.

*Willingness to work based on Australia hours and Public Holiday (Monday to Friday : from 6am to 3pm / 5.30am to 2.30pm during daylight saving); daily transport reimbursement provided.

**Job Type**: Permanent

Pay: $4,500.00 - $5,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Customer service and order management: 2 years (preferred)

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