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Hotel Front Desk
2 weeks ago
**Responsibilities**
Perform all check-in and check-out tasks
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our lodging facility available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.
**Requirements**:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel/hospitality management is a plus
- Positive attitude, excellent communication and organizational skills
- Working knowledge of various computer software programs (MS Office, Cloudbeds, Opera PMS software, POS, InfoGenesis, etc.) and able to perform cashiering duties
**Salary**: $1,800.00 - $2,000.00 per month
Work Location: In person