
Front Desk Receptionist
1 day ago
The Hotel Front Desk Receptionist role is a vital position in the hotel industry, responsible for ensuring seamless guest experiences from check-in to departure.
A Hotel Front Desk Receptionist manages online and phone reservations, provides guests with information about payment methods and verifies their credit card data for confidentiality and security purposes.
Key responsibilities include registering guests by collecting necessary information, welcoming them upon arrival, assigning rooms, and providing essential details about the hotel's facilities and services.
In addition, Hotel Front Desk Receptionists must respond promptly and professionally to clients' complaints and concerns, collaborate with housekeeping staff to maintain clean and tidy rooms, and upsell additional facilities and services when appropriate.
Maintaining updated records of bookings and payments is also an essential aspect of this role, as it ensures accurate financial management.
To excel in this position, candidates should possess previous experience as a Hotel Front Desk Receptionist, excellent interpersonal and communication skills, and the ability to work independently and as part of a team.
Flexibility with shifts, including weekends, holidays, night shifts, and rotating schedules, is also highly valued.
Essential Skills:- Interpersonal Skill
- Microsoft Office
- Microsoft Excel
- Housekeeping
- Inventory
- Data Entry
- Communication Skills
- Microsoft Word
- Able To Work Independently
- Effective Communication
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