Technical Client Services Manager, Apac

18 hours ago

Singapore LMA Full time

**About the Company**:
Our client is a regulated, global foreign exchange (FX) trading marketplace headquartered in Germany.

**Key Responsibilities**
- Provide high-quality support to both new and existing clients, ensuring a seamless and positive experience.
- Develop and maintain strong relationships with key client intermediaries to promote trust and long-term collaboration.
- Troubleshoot and resolve technical and workflow-related issues during initial client engagements.
- Assist clients in identifying and resolving hardware infrastructure challenges.
- Diagnose software problems and coordinate with internal teams to deliver timely and effective solutions.
- Oversee incident escalation, ensuring prompt resolution of unresolved technical matters.
- Investigate and resolve trade-related issues efficiently and accurately.
- Conduct comprehensive regression testing across all platforms features to ensure system reliability.
- Stay current with company products and services and effectively communicate updates to clients.

**Requirements**:

- A bachelor’s degree or equivalent qualification; degrees in computer science or related fields are preferred, though other disciplines may be considered based on relevant experience.
- Strong grasp of core IT principles, including Java, TCP/IP, MacOS, Windows, web technologies, log file analysis, and performance or connectivity troubleshooting.
- Proven experience in client services, middle office, or back-office functions within global markets, FX, sales & trading, or treasury operations.
- Exceptional client service mindset with strong attention to detail and a commitment to delivering high-quality support.
- Excellent organisational skills, with the ability to manage multiple priorities under tight deadlines.
- Skilled at translating complex technical or product concepts for non-technical stakeholders.
- Highly self-motivated, proactive, and consistently results-driven.
- Fluent in both written and spoken English.
- Comfortable working in a global support environment, collaborating across time zones, including participation in a rotating weekend support schedule.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891 | Sugma

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