Network Operations Center

4 days ago

Singapore SKY & F PTE. LTD. Full time

Roles & Responsibilities
- Provide Service Management to supervise the network system and continuously monitor alerts
- Ensure the security of the company’s network and look into the performance of the business networkCoordinate with third-party providers to ensure the network products and services are secured
- Responsible for attending to tier 2 customer escalations and troubleshooting
- Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS)
- Design and influence the enhancement, modification, and adjustment of components in the network’s infrastructure
- Manage the Integration of New Network TechnologiesMaintain all required network updates on the VPN, WLAN, WAN and LAN
- Document the resolution of incidents and problems

Requirements
- Diploma in Computer Science, Information Technology, Engineering or any related field
- Minimum 2 years of experience in related field preferred
- Possess an interest in Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
- Able and willing to work in shifts to support network system on a 24/7 basis

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