Website Operations Specialist

5 days ago

Singapore YA HU XI XI PTE. LTD. Full time

Job Description: _
- As an operator, you will be responsible for the daily operation and customer service of the website.**Responsibilities**:
1. Daily operation management: Responsible for updating and maintaining website content, including but not limited to posting product information, editing articles, updating event pages, etc., to ensure the accuracy and timeliness of website content.

2. Customer service support: Timely handling of customer inquiries, complaints, and after-sales service needs, maintaining good communication and problem-solving abilities to enhance customer satisfaction.

3. Social media management: Responsible for the daily maintenance and updating of social media accounts, including content posting, interactive replies, etc., to increase brand exposure and fan interaction rate.

4. Data statistics and analysis: Regularly conduct data statistics and analysis, analyse user behaviour and market trends, and provide data support for operational strategies and decisions.

5. Team collaboration and communication: Work closely with team members, cooperate with other departments, and jointly promote the smooth progress of projects.

Job Requirements:
1. **Proficiency in both Mandarin and English, encompassing writing, listening, and speaking, is essential due to the need to engage with clients in China.**

2. Proficient in computer operation, with good internet literacy.

3. Experience in e-commerce, forums, or other internet platform operations is preferred.

4. Good communication skills and team spirit, able to withstand work pressure.

5. Strong sense of responsibility and meticulous attitude towards work. Strong learning ability and problem-solving skills, able to quickly adapt to the work environment.

6. Preferred with relevant professional background.
- 职位描述： _
- 作为运营您将负责网站的日常运营和客户服务工作。职责：

1. 站日常运营管理：负责网站内容的更新和维护，包括但不限于发布产品信息、编辑文章、更新活动页面等，确保网站内容的准确性和时效性。

2. 客户服务支持：及时处理客户咨询、投诉和售后服务需求，保持良好的沟通和解决问题能力，提升客户满意度。

3. 社交媒体管理：负责社交媒体账号的日常维护与更新，包括内容发布、互动回复等，提升品牌曝光度和粉丝互动率。

4. 数据统计与分析：定期进行数据统计与分析，分析用户行为和市场趋势，为运营策略和决策提供数据支持。

5. 团队协作与沟通：与团队成员密切合作，配合其他部门的工作，共同推动项目的顺利进行。

职位要求：

1. **具备中英文写作、听力和口语能力，因为需要与中国客户进行交流。**

2. 熟练掌握电脑操作，具备良好的网络素养。

3. 具备电商、论坛或其他互联网平台运营经验者优先考虑。

4. 备良好的沟通能力和团队合作精神，能够承受工作压力。

5. 有较强的责任心和工作细致认真的态度。较强的学习能力和解决问题能力，能够快速适应工作环境。

6. 有相关专业背景者优先。

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