Programme Manager, Centre for Global Education

2 weeks ago


Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- Stakeholder Management
- Develop and manage relations with partner universities through regular communications.
- Facilitate annual placement projection and negotiation exercise with partner universities.
- Willing to travel when required to maintain and build relationships with partner universities.
- Programmes and Events Management
- Plan and execute events such as SMU’s Study Abroad Fair and other student outreach and programme publicity initiatives, as well as orientation and farewell activities for inbound/outbound students.
- Provide necessary support and guidance to the students (outbound SMU students and inbound international students) throughout the programme which includes managing the team’s role-based mailbox and answering programme-related enquiries.
- Conduct surveys, analyse findings and prepare reports on students’ study abroad or study at SMU experiences, and learning outcomes.
- Design and manage automated data processes to improve work efficiency.
- Be part of the team who facilitate daily operations of the exchange programmes such as onboarding processes, outreach activities, billings & logistics.
- Work closely with SMU Office of Safety and Security (OSS) to ensure full compliance with study abroad safety protocols.
- Special projects
- Work together with the team to improve and enhance effectiveness and efficiency of operational/work processes,
- Lead and manage various programme related projects, to assemble teams to deliver on these projects.

**QUALIFICATIONS**
- Post-graduate qualifications or Bachelor’s degree in any discipline.
- Familiarity with operations in the global education sector.
- At least 6 to 8 years of experience in developing and running global student programmes at the university level and/or managing cross-cultural student events.
- Excellent written and oral communication skills, confident and effective in cross-cultural settings.
- Driven self
- starter with strong analytical, critical thinking and problem-solving skills.
- An exemplary team player who is resourceful, resilient and thrives in a fast-paced, results-oriented, and ambiguous work environment.
- Meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.
- Able to manage multiple and competing tasks within deadlines with a high degree of accuracy.
- IT and social media-savvy.
- Track records in managing digitalisation/automation project(s) within the administrative scope of work.

**OTHER INFORMATION**
LI-ST1



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