Officer, Delivery Operations

2 weeks ago

Central Singapore Teleport Full time

**ABOUT US**

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. And we do just that by taking things from A to B, magically. Founded in 2018, we’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

**SUMMARY**

As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This white space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider. With experience in 1st Mile, Last Mile and Customs Clearance operations, we’d like to further expand our services to provide on-demand, hyper local delivery, not limited to parcels, but food and groceries as well.

**A DAY IN A LIFE**

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Execute first mile and last mile routing operations
- Oversee first mile and last mile performance of all fleet types to ensure SLA is met
- Retain driver community via regular check-ins and engagement
- Prompt replies to any delivery escalations and coordinate the necessary service recovery actions

**Requirements**:
**SKILLS**

These are minimum skills requirements and a ‘must-have’ for the role:

- Logistics skills: Involve in first mile pickups and/or last mile deliveries, driver coordination/planning/routing
- Customer service skills: Engage conversations with drivers, merchants, end customers, delivery partners
- Leadership skills (Good to have)

**Benefits**

Work-Life at #TeamTeleport
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
- Vacation and time away - Sometimes you need to recharge and come back energized That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

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