
: Infrastructure / Patching Operations Lead
4 days ago
**Roles & Responsibilities**
- Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents are responded to in adherence to established processes.
- Institute strong governance to lead and direct the infrastructure operational team with standard operating procedures (SOPs) and workflows.
- Ensure that existing procedures are followed and that all procedures are documented by guidelines.
- Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continually improve the infrastructure for a better user experience.
- Identify and define service delivery risks and offer, own, and manage risk mitigation strategies.
- Identify chronic operational and security issues, and ensure they are managed appropriately.
- Provide an overview of operational challenges, risks, and opportunities to the leadership team.
- Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs.
- Oversee the operational personnel’s daily tasking and serve as a mentor to provide leadership to operational personnel.
- Escalate issues to leadership promptly with appropriate information regarding risk, action times, and root cause analysis.
- Recruitment, hiring, managing, supporting, and career development to infrastructure operation personnel.
**Requirements**:
- Degree in Computer Science, Information Systems, or related discipline or equivalent experience.
- Minimum 5 years of relevant work experience in a similar role, having Patching/Vulnerability management lead experience is mandatory.
- Demonstrates broad knowledge of infrastructure technologies, trends, and strategy.
- Provide in-depth technical expertise for both tactical and operational initiatives.
- Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plans.
- Strong knowledge of Information Systems Security.
- Working Experience in a few Windows/LINUX Operating Systems, Storage, Networking, and Backup solutions.
Pay: $3,890.46 - $9,496.40 per month
**Experience**:
- SCCM: 5 years (required)
- Nessus: 4 years (required)
- Qualys: 4 years (preferred)
- SolarWinds Patch Manager: 5 years (required)
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