7104-helpdesk & Desktop IT Support [paya Lebar Lan

1 week ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$4,000 - $5,000 Per Month

**Date Posted**

1 hour ago

Additional Details

**Job ID**

5306

**Job Views**

1

Roles & Responsibilities

Helpdesk & Desktop IT Support

5 days work week, Monday to Friday, 9am to 6pm

Location: Paya Lebar

**Salary**: $4,000 - $5,000 + Variable Bonus

Job Responsibilities
- IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.
- Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
- Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long term basis
- Ensure Backups and Restorations are successful and properly done on a daily basis
- Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
- Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
- Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
- Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day to day basis
- Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
- Rack mounting, OS installation and PC cloning
- Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
- Perform Vendor Management and submit monthly fix asset end-to-end
- Submit Status Reports on a weekly basis
- Other request by immediate superior

**Requirements**:

- Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
- Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning
- Experience in Implementing and Maintaining Backup Solutions
- Resourceful Engineer who knows how to solve problems independently using online and offline resources
- Good communication and Interpersonal Skills

Must be on call after office hours including weekend and holidays for urgent issues
- Good analytical and problem-solving skills

Tags

7104

helpdesk

desktop

it

support

paya

lebar

lan

wan

l1

l2

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