Helpdesk and Desktop Support Engineer
1 week ago
**HELPDESK AND DESKTOP SUPPORT ENGINEER**
Company : Delteq Pte Ltd
Designation : Helpdesk & Desktop Support Engineer
Qualification : Certificate/Diploma In IT related Disciplines
Experience : 3 Years and above
Full/Contract : Full time (Permanent)
Skills/Domain : 3-5 years of working experience in delivering projects and presales.
**Responsibilities**:
Ø IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.
Ø Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
Ø Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
Ø Ensure Backups and Restorations are successful and properly done on a daily basis
Ø Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
Ø Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
Ø Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
Ø Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
Ø Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
Ø Rack mounting, OS installation and PC cloning
Ø Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
Ø Perform Vendor Management and submit monthly fix asset end-to-end
Ø Submit Status Reports on a weekly basis
Ø Work schedule: Mon-Fri 9AM-6PM
**Requirements**:
Ø Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
Ø Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
Ø Experience in Implementing and Maintaining Backup Solutions
Ø Resourceful Engineer who knows how to solve problems independently using online and offline resources
Ø Good communication and Interpersonal Skills
Ø Must be on call after office hours including weekend and holidays for urgent issues
Ø Good analytical and problem-solving skills
Ø Well organized, proactive and self-directed, able to perform with mínimal supervision and also a team player
Ø HPE ASE Certification is a must
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