Transaction Services Group Manager
5 days ago
The Transaction Svs Group Manager is a senior management level position responsible for managing multiple teams, accomplishing results through the management of teams in an effort to provide superior customer experience. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. The job involves budgeting, planning, oversee the end results for critical projects and implementation of the functional strategy.
**Responsibilities**:
- Evaluate, Design & Oversee operational strategies to have efficient processes & improve the customer experience and reduce losses for the organization
- Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time are according to Service Level Agreements (SLAs)
- Oversee all policies and procedures are in place to ensure operations is run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
- Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results
- Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.
- Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership.
- Support Front to Back reconciliation, operational risk identification and target zero operational losses or near miss events
- Lead change-the-bank projects, resolve escalated complex issues and balance potentially conflicting needs
- Negotiate internally and communicate analysis/ report to senior management along with recommendation for next course of action
- Participate in improvement projects with internal and external stakeholders
- Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
**Qualifications**:
- 10+ years of relevant experience
- Internal and External Stakeholder management
- Experience in management position related to Operations or banking function
- Experience in Finance or Banking
- Consistently demonstrates clear and concise written and verbal communication
**Education**:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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