System Engineer Citrix Vdi

5 days ago

Singapore AsiaPac Distribution Full time

**System Engineer Citrix VDI (IT Managed Services)**:
**Key Responsibilities**:
**Managed Services**
- Participate in after-hours troubleshooting, upgrades, patching activities
- Provide technical support on systems-related issues or queries
- Perform systems administration/maintenance/security advisory and works toward continuous optimization of systems performance
- Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
- Provide infrastructure services in all areas needed: storage, operating system, directory services, server virtualization using system backup and restore.
- Assist with monthly reports, and recommendations for Managed Service Clients
- Interface with vendors for technical service and issues
- Stay current with system information, changes, and updates

**Qualifications & Skills**:

- Diploma/Degree or other equivalent
- At least 5 years of support experience
> Technical knowledge of Citrix VDI, Citrix Delivery Controller, ISC apps, O365, WSUS
> Technical knowledge Load Balancer Citrix Application Controller, Citrix Netscaler
- Technical knowledge Linux and Windows Server Operating Systems
> Knowledge of IT lifecycle management
> Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
- Possess strong problem-solving skills and able to prioritize and manage multiple tasks
- Strong communication skills
> Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
> Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Demonstrated ability to work in a fast-paced environment
- Works effectively both as a team member and independently
- Added advantages:
> Citrix Certification
> ITIL Certification
> VCP Certification

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