Citrix-vdi Run Expert

Description du poste

**Main responsibilities**
An Expert has a wide spectrum of responsibilities and actions.
- **As an expert of his/her team, he/she**:

- assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required
supports new technologies and leverages them to provide consistency of service across streams
- manages service improvements for all Citrix and VDI services supported throughout the organization
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-Credit Agricole-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution

**As an experienced professional in Citrix
- VDI Services, he/she**:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
- define the technical skillset required to support Credit Agricole-CIB technologies.

**As the escalation point of contact for Clients, he/she**:

- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
- technically coach and develop partner resources to improve productivity
- have to maintain a smooth relation with partners, vendors and global clients/teams-
- Niveau d'étude minimum
Bac + 3 / L3
- Formation / Spécialisation
Diploma and above in relevant discsipline.
- **Qualifications and Profile**
- Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
- Microsoft and Citrix certification such as MSCE and CCEE is preferred.
Strong experience with Xenapp 7.x, 6.5, Xendesktop 4 / 5.5,7.x in a Windows 2008 /2012/2016 environment and latest versions of the product.
- Experience with Provisioning Services on Windows 2016 Hyper-V and Netscaler.
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
- Customer service oriented, able to work in a dynamic and fast paced environment
Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- Niveau d'expérience minimum
6 - 10 ans
- Entreprise Crédit Agricole CIB