Client Service Advisor
1 week ago
**Operational Excellence**
- Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport
- Achieve our day-to-day operational requirements within the established objectives and standards (and not limited to): Sales targets, Contact handling across omni-channels, Clientelling, Service SLAs, Service Standards, Productivity, Compliance regulations
- Actively supports all new product launches, marketing campaigns and any other initiatives that drive sales
- Adopt the required strategy to deliver expected targets are met in terms of sales and client experience
- Address general and product-specific inquiries from our clients and provide clear and concise information as needed
- Use tools and resources to identify and anticipate client needs, in a commitment to deliver a one-point contact resolution
- Track all clienteling activities to communicate with clients, build relationship, and convert
- Handle and resolve client’s queries, requests, and feedback (including complaints) promptly and professionally; using the expected service language. Escalate to Team Manager as required
- All complaints, including those resolved during the call, must be shared with both Team Manager and Client Experience Manager; to provide an opportunity for the Client Services team to learn and consistently improve
- Well-versed on the operational guidelines and processes
**Service Excellence**
- Ensure that collectively as a team we achieve our Post-Call survey targets; or any other quality metrics consistently
- As a brand ambassador, represent the brand in a professional manner that builds on client experience
- Have a sound understanding of our products and services to better fulfill clients needs
- Actively seek for the latest and most updated information relative to luxury lifestyle trends and other luxury brands’ product and services, to be able to support and understand the needs of our clients and their expectations
- Strives to leave the client with a positive client experience after every contact
**Required Competencies**
- Strong ability to multi-task and prioritize tasks in a fast-paced environment
- Sales driven with excellent client servicing skills
- Excellent communication skills in English and another language (i.e. Mandarin, Vietnamnese, Hindi, Tagalog, Thai, Bahasa) - both written and verbal
- Self motivated, highly resourceful and solution-oriented
- Strong problem solving skills with an innovative mindset; always looking for new ways to enhance client experience
- Ability to function independently whilst with the team at the same time, anticipate and react to frequently changing business and operating climate
**Required Work Experience**
- Minimum of 3 years sales experience, preferably within an omni-channel call-centre environment; (ideally with experience in the luxury segment)
- Strong background in the service industry
**Work Location**
Tampines
**Working Hours Requirement**
Rotational shift including Saturdays, Sundays and Public Holidays
-
Client Relationship Manager
4 days ago
Singapore Alpha Advisor Full timeThis is an outstanding opportunity for any aspiring Financial Advisor who aims to build their own financial advice business or join an already established wealth management practice. We are looking for like-minded, dedicated and driven young individuals with the correct values to serve people in the financial services industry to provide clients with...
-
Client Services Advisor
6 days ago
Singapore LVMH Full time**Poste** **Mission** The Client Services Advisor is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible for providing best-in-class customer service and omnichannel support to each client whom he/she interacts with. The Client Services Advisor will do so by listening and responding to each client in a personalized,...
-
Customer Service Advisor
4 days ago
Singapore THE TALENT NETWORK PRIVATE LIMITED Full time**Our client, a Luxury Brand is seeking for a Senior / Customer Service Advisor / Client Advisor ( Retail Luxury ) - Salary up to $ 4,000.00 (Basic + Commission) + AWS + VB - Central area - 2 Openings **Requirements**: - Diploma holder / Nitec / O or N Level - **At least 1 to 2 years of working experience in Retail industry (perferably Luxury Retail)**: -...
-
Client Services Advisor
4 days ago
Singapore Fragomen Full timeJob Description A career as a Client Services Advisor (CSA) at Fragomen career gives you the opportunity to work with a smart, motivated and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing and challenging environment with people who are passionate about immigration. Working in a collegial,...
-
Client Advisor
4 days ago
Singapore HARVEST ADVISORS FINANCIAL HOLDINGS PTE. LTD. Full timeHarvest Advisors holds a Capital Markets Securities (CMS) licence and is regulated by the Monetary Authority of Singapore. We provide asset management services for institutional investors as well as private wealth management solutions for high-net worth investors in Asia. Our clients include sovereign wealth funds, financial institutions, listed companies,...
-
Client Advisor
1 week ago
Singapore Burberry Full time**Client Advisor**: - Department: RETAIL OFFLINE - City: Singapore - Location: SG **INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...
-
Client Advisor
6 days ago
Singapore Burberry Full time**Client Advisor**: - Department: RETAIL OFFLINE- City: Singapore- Location: SG**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...
-
Client Advisors
2 weeks ago
Singapore Autocars Premium Full timeClient Advisor Job Duties: - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. - Sells products by establishing contact and developing relationships with prospects; recommending solutions. - Maintains relationships with clients by providing support, information,...
-
Client Advisors
6 days ago
Singapore Prime Asia Asset Management Pte. Ltd. Full time**Key Responsibilities**: We are looking for like minded people to join us on this journey to delivery more than wealth for our clients by leveraging on services and opportunities beyond the traditional banking platform. **Key Requirements**: - Must possess the entreprenuerial spirit - At least 5 years of Private Banking experience as an advisor - A...
-
Client Advisor
2 weeks ago
Singapore Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
2 weeks ago
Singapore Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Client Advisors
2 days ago
Singapore Autocars Premium Full timeClient Advisor Job Duties: - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. - Sells products by establishing contact and developing relationships with prospects; recommending solutions. - Maintains relationships with clients by providing support, information,...
-
Client Advisor
2 weeks ago
Singapore Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Investment and Risk Specialist
2 weeks ago
Singapore Advisor Alliance Group Full timeCompany Advisor Alliance Group Designation Investment and Risk Specialist Date Listed 04 Mar 2025 Job Type Entry Level / Junior Executive - Full/PermPart/TempIntern/TS Job Period Immediate Start, Permanent Profession Banking / Finance Industry Finance Location Name Raffles Place, UOB Plaza 1, Singapore Address 80 Raffles Pl, Singapore...
-
Client Advisor Assistant
1 week ago
Singapore CONTINUUM ALPHA PTE. LTD. Full time**Client Advisor Assistant (CAA) Responsible for delivering superior client experience through understanding, anticipating and executing client’s transactions and providing excellent administrative and organizational support to Client Advisors/Client Partners. **Primary Responsibilities** - Support Client Advisors/Client Partners in delivering exceptional...
-
Client Advisor Associate
3 days ago
Singapore HAITONG INTERNATIONAL SECURITIES (SINGAPORE) PTE. LTD. Full time**Job Description**: - Reports to the Head of Private Wealth Management (PWM) Department and the assigned Team’s Team Head respectively. - Works losely with Client Advisors to assist in handling client relationships as well as executing of investment orders. - Act as the primary contact for handling the administrative tasks and duties for clients and to...
-
Assistant Client Advisor
7 days ago
Singapore LIGHTHOUSE CANTON PTE. LTD. Full time**Job Purpose**: Deliver superior client experience through understanding, anticipating and executing client's transactions and providing excellent administrative and organizational support to Client Advisors. Assist Client Advisor in managing client relationships, providing sound financial planning advises, and ensuring excellent day-to-day responsibilities...
-
Client Advisor
7 days ago
Singapore IDA'SG PTE. LTD. Full time**About the job**: As a Client Advisor in one of our client's stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service...
-
Client Advisor
2 weeks ago
Singapore Louis Vuitton Full timePOSTE As a **Client Advisor** in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening...
-
Client Advisor
2 weeks ago
Singapore Officine Panerai Full timeReference Code: 99026**Client Advisor**: - Singapore, 01, SG- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the...