Creative Operations Manager

5 days ago


Singapore SILICONPLUS COMMUNICATIONS PTE. LTD. Full time

We are looking for an experienced Creative Operations leader to build out Silicon+’s creative studio and operations, including leading the end-to-end process from intake to delivery. Partnering with creative and servicing team, you will define the way we work and create sustainable standard processes that improve cross-functional collaboration, workflows, and creative output.

**Roles and Responsibilities**
- Develop and co-create the vision and operating model for Silicon+’s creative studio.
- Partner closely with creative and servicing teams to help organise and drive executional excellence.
- Formalise a system for creative requests and optimise the top-of-funnel intake process.
- Review creative briefs and job details for creative, opens and assigns jobs
- Manages the Creative Project Management team and is responsible for intake, coordination and project management of digital creative projects and processes including design, production, copywriting and development to ensure projects are on-track.
- Forecasts creative project bottlenecks and prepares alternate resourcing needs to maintain timelines
- Proactively work with Creative Leads to identify opportunities for collaboration and growth of team members to better assist all creative studio projects.
- Build and maintain key relationships with external partners to getting results.
- Collaborate with Servicing team to develop and implement robust creative resourcing strategy and team.
- Lead weekly resource management meeting where you will demonstrate comprehensive understanding of all workstreams.
- Manage and maintain creative resourcing tools and forums, ensuring documentation is updated and that subsequent action items are followed upon.
- Coordinate and assemble periodic reporting of our total team creative output, including analysis of metrics and utilisation reports.
- Demonstrate financial accountability by forecasting and managing full professional services budget for the team, creating a centralised approach, and providing monthly actualisation.

**Basic Qualifications**:

- Minimum degree in any discipline
- 3-5 years’ experience in creative/production/marketing/advertising type roles, ideally in project and/or resource management
- Experience using project and resource management and scheduling tools such as Monday, Trello or similar and communication and messaging tools like Slack or similar.

**Preferred Qualifications**:

- Experience organising and managing teams through the end-to-end creative process and across a diverse set of creative and marketing channels/media: traditional, digital, social media, out of home, integrated, motion and video, direct, performance and others.
- Extensive hands-on creative project management and organisational skills, with an ability to balance multiple requests and maintain a high level of responsiveness.
- Comfortable working in a fast-paced environment with proven ability to stay calm, quickly understand complex project requirements, briefs, and recognise potential risks and dependencies relevant to resourcing
- Excellent interpersonal and people-management skills.



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