Head of Workplace Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The portfolio consists of managing all the Prudential’s Workplace (Offices) in Singapore.

The role can be summarised across the following key areas:

- Organisational Planning & reporting
- Facilities Management
- Transactional (Lease) Management: negotiation and execution
- Project Initiation & Discovery: Transition to Delivery
- Drive Work Place Efficiency & Space management (Transformation)

The portfolio consists of managing all the Prudential’s Workplace (Offices) in Singapore.

The role can be summarised across the following key areas:

- Organisational Planning & reporting
- Facilities Management
- Transactional (Lease) Management: negotiation and execution
- Project Initiation & Discovery: Transition to Delivery
- Drive Work Place Efficiency & Space management (Transformation)

Transactional (Lease) Management
- Lease: Support the lease activity from project initiation through the final execution of the lease documents in accordance with established service contracts and Prudential policies;
- Co-ordinate to ensure accurate lease documentation

Project Initiation & Discovery
- Coordinating space sharing among the various internal / external users, improved workplace design and utilization
- Post discovery - transition project initiation work-items to the programme delivery lead for delivery.
- Support and assess potential real estate strategies and opportunities that add value to Prudential. Compare real estate alternatives from a qualitative, financial, timing and risk perspective;
- Proactively engage in real estate activities and identify strategic opportunities for Prudential business units while optimizing efficient space utilization practices and standards
- Proactively monitoring vacant space in the portfolio and in the market

Work Place Efficiency / Space management
- In partnership with PCA on the work place efficiency / space optimisation across the Asia Pacific of Prudential.
- Promote corporate design guide to outline workplace and design parameters in addition to targets for efficiency and agility
- Establish a methodology and approach to measurement the success and value from these initiatives and help communicate this value to senior leaders both realised and opportunity options.

User/ Stakeholder Management
- Primary point of contact for user’s needs with regards to service delivery of projects and daily operations.
- Develop and maintain a detailed understanding of the User’s business and key factors influencing their requirement for facilities management services.
- Build, develop and maintain effective user / stakeholder relationships across multiple levels of the organization
- Establish & manage clear lines of engagement from business stakeholders

Qualifications/Requirements
- Bachelor's Degree or equivalent in Engineering, Real Estate or related field.
- Minimum 15 years’ experience in the real estate industry with at least the last 5 years holding a senior position in a large organisation
- Astute negotiator in handling leases and all renovation / maintenance contracts
- Good team player with excellent inter-personal skill in dealing with people at all levels.
- Substantial direct experience in Corporate Real Estate activities including due diligence, market and property evaluations, acquisitions, dispositions, leasing, transactional negotiations and strategic planning assignments
- In-depth experience abstracting and interpreting lease language, and negotiating agreements