
Field Service Coordinator
1 week ago
**Overview**
**Responsibilities**
Coordination of equipment installations:
Work with Customer and KVH’s professional services team to identify
- Equipment list to be installed
- Installation scope of work
- KVH service partner who will perform on board work
- Measures to assure installation quality
Communicate installation plan to ship owner or management company
Assure equipment is sent to installation prior to the commencement of work
Act as escalation point for any problems encountered during an installation
Secure post install documentation and file as appropriate
Route information required to invoice customer and pay service partner
On Board Equipment Repair:
- Assure replacement parts are sent to the port where service will be provided
- Contract with local service partner for required installation work
- Assure service records are updated to reflect repair event
- Determine whether service event is covered by warranty and invoice customer as appropriate
- Route information required to pay KVH service partner for work performed
Service partner training administration:
- Help coordinate service partner training events when scheduled
- Process participant training certificates
- Update training records in a database
**Qualifications**
Education Requirement:
**Language Requirement**:
Fluent in English, both written and verbal, for working with customers internationally
Additional language(s) is a plus
**Required Computer Skills**:
Customer Relationship Management System - Sales Force**
Microsoft Office Suite
**Other Requirements**:
- Service minded with excellent communications skills
- Organized, persistent, and with the ability to have several projects running at the same time
- Ability to work autonomously and with a problem-solving attitude
- Capability to successfully work through foreign language and cultural issues when they occur
**Salary**: $3,500.00 - $4,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
Work Location: In person
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