Field Service Engineer

6 days ago

Queenstown, Singapore GLORY GLOBAL SOLUTIONS (SINGAPORE) PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**

Field support includes providing technical support in resolving customer issues, troubleshooting, repairs, installations, preventive maintenance and user training.
- Have a thorough understanding of Entitlements and Out of Scope pertaining to service contracts and coverage levels.
- Has a thorough understanding of the practises and techniques to prevent Electro Static Discharge damage to components when working on them.
- Perform equipment pre-staging
- Perform equipment installations/commissioning
- Perform remedial repair activities on customer sites
- Perform Preventative Maintenance as required
- Installation of approved software updates
- Perform basic software debugging
- Recognise situations requiring a service call or fault to be escalated and follow proper Escalation Procedures
- Provide the support required to close service call promptly, within the SLA and to the satisfaction of the customer
- Effective ‘debrief’ and reporting of service calls as requested by your manager
- Complete E-administrative work timely and accurately
- Perform assignments as required by Helpdesk or your manager

**Health and Safety**
- Adherence to Health & Safety policies and procedures at all time
- Ensure the prompt and accurate reporting, recording and investigation of all workplace incidents and injuries
- Ensure all hazards are promptly assessed for their significance and managed according to the hazard management process
- This role requires shifts, weekend standby and overtime by roster.
- Shift allowance, standby allowance and overtime claims are given.

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business_._

We have a long heritage of innovation that sets us apart from our competitors and transforms our customers’ businesses. We recognise that this is linked to our ability to attract, develop and retain talented people who are motivated to drive business performance and achieve personal growth.

With over 3,000 professionals located in over 20 countries, we have big growth ambitions and are looking for employees with the same aspirations.

You count with Glory.

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