Field Engineer, Ccs

**Job Description Summary**: A field service engineer to support repair and maintaining of Patient Care Solutions (PCS) modality systems. This may include, but is not limited to repairing, testing and delivering quality services related to field services, maintaining operations hygiene and ensuring that all related performance metrics are met.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key Responsibilities**
- Technical: Maintains all models specific to the Patient Care Solutions (PCS) Modality in the assigned area.
- Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with Biomedical Engineers, Clinicians & end-users on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her assigned area.
- Productivity: Responsible for Warranty, Installation and PM (Planned Maintenance) contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PM (Planned Maintenance) inspections documentation for assigned accounts.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

**Quality Specific Goals**:

- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

**Qualifications**
- Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
- Minimum of 3-4 years field service experience in healthcare industry or equivalent
- Excellent problem-solving skills, able to think outside the box
- Basic / Good DICOM knowledge on network connectivity for integration of IT solutions
- Strong sense of accountability and ownership over customer issues and other responsibilities
- Strong potential and willingness to learn new techniques
- Excellent customer service skills; able to deal tactfully and effectively with customers
- Excellent verbal and written communication skills in English
- A good team player and can work seamlessly with cross-functional teams

**Inclusion and Diversity**

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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**Additional Information**:
**Relocation Assistance Provided**:No