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Claims Assistant

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Singapore Zurich Insurance Full time

**Description of role**
- To assist and provide a high standard of administrative and claims management support to the Claims function, including handling of Express claims as directed by senior case managers or functional managers
- Direct all customer inquiries or claims to appropriate personnel or attend to personally where appropriate
- Requisition and payments of accounts when required
- Registration of new claims when required
- Modifications to Claims data as directed
- Responsible for accurate entering of data (as per Zurich guidelines at the direction of the senior case managers or functional managers)
- Participate in team meetings and projects
- Assist case managers in follow up procedures, including diary system
- Ensure a diary system is maintained to facilitate adherence to required time frames
- Provide prompt and accurate word-processing and related PC skills (when required)
- Photocopying/filing/file location (when required)
- Assist with archiving of claims files (when required)
- Ensure proficiency in key tasks:

- Handle tasks relevant to FNOL Centre, including acknowledgement of FNOLs, segmentation, assignment of claims to appropriate case managers as well as Express claims handling as directed by senior case managers or functional managers
- General administrative support to case managers and functional managers
- Payments requisition and other related administrative processes
- Comply with recommendations arising from claims audits/ reviews as required
- Control, administration and co-ordination of workflow with respect to designated clients to ensure service standards remain at acceptable levels

**Academic Skills and Professional Experience**
- Fresh graduates with degree or insurance diploma, albeit 'A' level or good GCE 'O' level with relevant work experience will also be considered
- Good command of the English language
- Strong attention to details and high numeracy skills
- Prior experience using AS400 would be an advantage
- Team player with a strong desire to acquire skills in managing insurance claims and potential to progress further in case management

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): SG - Singapore
- Remote working:

- Schedule: Full Time
- Recruiter name: Ahona Adhikary
- Closing date: