Claims Assistant

2 weeks ago

Singapore FLINTEX CONSULTING PTE. LTD. Full time

**Claims Vision**
- To act in accordance with, drive, and further the aims set out in the claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”, always demonstrating and upholding the compnay claims values.

proactively

**Overview of role**:

- To report to Claims Manager, on claims handling (all lines) and proactively provide administrative assistance to the team as well.
- To continuously look for better ways of doing things and to suggest process or other enhancements, where appropriate.
- Contribute to project work, when required.
- To develop a thorough understanding of the underwriting and claims portfolio across the classes of business.
- To be the main contact point between WNS (fyi : a global business process management firm based in India) and the other internal stakeholders on the administrative tasks, including:

- Providing policy references, insured names etc. to WNS for claim registration.
- Advising WNS on the right DOL (fyi : Date Of Loss) in the event if the loss date falls out of the policy period (if loss is tagged to declaration period instead of policy period)
- Providing payment instructions to WNS
- For cases where we are unable to locate the claim file, to check with WNS on claim reference. If WNS has missed out on registration
- To assist in information exchange with Underwriters, including:

- Seeking underwriters’ advice when we are unable to locate the right policy or insured
- Checking on the correct declaration year
- Compiling claims statistics
- Reconciling claims data provided by underwriters with that on our systems
- Discussion with the underwriters on claims issues (if required)
- Assist with tasks that involve the Finance function, such as:

- Booking of entries in Subscribe (fyi : software)
- Advising Finance if there are issues on the PRF (fyi : Payment Request Form) template
- Attending to instructions in accordance with the company Claims Manual, ensuring that all regulatory requirements are met, and that controls are operating effectively by achieving KPIs
- Quantitative reporting e.g., running reports on systems or answering queries related to systems’ generated reports.
- Attend technical meetings regarding any updates/processes with regards to company’s internal systems.

**Skills and experience:
- Experience in Excel;
- Display excellent communication, organisational and interpersonal skills;
- Experience in claims handling
- Excellent attention to detail;
- Enjoy working with numbers; and
- Good problem-solving Skills
- Customer focused and understanding service delivery
- Work collaboratively and be a team player.

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