Claims Assistant

7 days ago

Singapore Direct Search Global Full time

**Job Detail**:

- Job Reference
- S5505

**Claims Vision**
- To act in accordance with, drive, and further the aims set out in the claims vision: “_to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market_”, always demonstrating and upholding the Canopius claims values.

proactively

**Overview of role**:

- To report to Lilien Lim, Claims Manager, proactively providing administrative assistance to the team and with and the handling of claims.
- To continuously look for better ways of doing things and to suggest process or other enhancements, where appropriate.
- Contribute to project work, when required.
- To develop a thorough understanding of the underwriting and claims portfolio across the classes of business.
- To be the main contact point between WNS and the other internal stakeholders on the administrative tasks, including:

- Providing policy references, insured names etc. to WNS for claim registration
- Advising WNS on the right DOL in the event if the loss date falls out of the policy period (if loss is tagged to declaration period instead of policy period)
- Providing payment instructions to WNS
- For cases where we are unable to locate the claim file, to check with WNS on claim reference. If WNS has missed out on registration
- To assist in information exchange with Underwriters, including:

- seeking underwriters’ advice when we are unable to locate the right policy or insured
- checking on the correct declaration year
- Compiling claims statistics
- Reconciling claims data provided by underwriters with that on our systems
- Assist with tasks that involve the Finance function, such as:

- Booking of entries in Subscribe
- Advising Finance if there are issues on the PRF template
- Perform ad-hoc admin tasks, including, but not limited to:

- Request to brokers and/or experts to issue invoices for Canopius share
- Follow up with WNS on payment status (including new payees)
- Assist to inform brokers on payment status
- Attending to instructions in accordance with the Canopius Claims Manual, ensuring that all regulatory requirements are met, and that controls are operating effectively by achieving KPIs.
- Quantitative reporting e.g., running reports on systems or answering queries related to systems’ generated reports.
- Attend technical meetings regarding any updates/processes with regards to Canopius’ internal systems.

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