Executive, Events Experience

1 week ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

At The Robertson House, we want our guests to feel special, at home and In the know; which means we need you to:

- Be charming by being approachable, having confidence and showing respect
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special Be sales driven to cross-sell all functional event venues to maximise yield

**DUTIES AND RESPONSIBILITIES**
- Identify and prospect potential clients for catering services
- Develop and nurture strong relationships with existing clients to encourage repeat business and referrals.
- Conduct client meetings, presentations and site inspections to showcase our venue offerings and capabilities to truly deliver a lifestyle events experience for our guests.
- Work closely with clients to understand their specific catering/event needs and preferences.
- Customize catering packages and menus to meet the unique requirements of each event.
- Coordinate and execute events in all functional venues.
- Attend events to network with clients
- Contribute to marketing initiatives and promotional activities to increase brand awareness.
- Prepare and negotiate contracts, ensuring all terms and conditions are clear and agreed upon.
- Ensure accurate and timely documentation of all catering agreements and contracts.
- Liaise with the catering operations team to ensure seamless execution of events.
- Provide clear event details and preferences to ensure client expectations are met.
- Be responsible to personal catering budget while contributing to the hotel’s overall target.
- Grows existing business, establishes and pursues leads which will develop business.
- Interfaces with operations on a timely basis.
- To execute sales and other ad hoc duties as required.

**PEOPLE**
- Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.
- Be the face of the hotel and act as the Brand Identity/Ambassador for The Crest Collection in Singapore.

**GUEST EXPERIENCE**
- Should be well versant in defining experiential ‘Out of the Box’ experiences so that the guests can be introduced to customized experiences which, for example, do not involve standard menus but Tailored F&B expereinces after having a thorough discussion with the client on their expectations and preferences.
- Set a positive example of guest relations.
- Develop valuable relationships with clients and key accounts.
- Interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints and strive to improve service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

**RESPONSIBLE BUSINESS**
- Sales Strategy and Planning:

- Develop and implement effective sales strategies and tactics to meet or exceed sales targets.
- Collaborate with the sales team and management to create compelling proposals and presentations.
- Perform other duties as assigned.

**ACCOUNTABILITY**

Responsible for nurturing relationships on behalf of the hotel with clients, partners and guests, and act as a key liaison between the hotel and the client to ensure effective communication and co-ordination in all aspects of the guest journey.

**QUALIFICATIONS AND REQUIREMENTS**
- Diploma in Hotel Management, Business Administration, or any other equivalent qualification required.
- Minimum of 1-3 years’ sales experience in events, catering, hotels or related industries.
- Proven track record in catering sales or sales related field.
- Excellent communication and presentation skills.
- Demonstrated ability to meet and exceed sales targets.
- Exceptional customer service and relationship-building abilities.
- Must speak fluent English.
- Communication skills are utilized in a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Knowledge of Delphi and RMS is advantageous
- Strong reading and writing abilities are required.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Team player with high degree of initiative and able to work independently
- Ability to travel to attend workshops, specialized training and or certifications.
- May be required to work nights, weekends, and/or holidays.

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