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Trainee Customer Services Officer

3 weeks ago

NorthEast Singapore SATS Full time

**About us**
SATS - Feeding and Connecting Asia

We are a leading provider of Food Solutions and Gateway Services. Our vision is to feed and connect Asia, and it is our passion to delight our customers. With 70 years of experience, and a regional presence in 14 countries, SATS caters to the needs of the aviation sector and a host of other public and private institutions in areas like defence, hospitality, healthcare and logistics.

SATS is entering a new phase of growth by expanding our business across the region and connecting our services internationally, so as to create new value for our customers, partners and shareholders. Technology-driven and people-led, we transform ourselves continually by injecting new technology and investing in people so as to build a more sustainable business.

Gateway Services
SATS’ Gateway Services encompasses services in ground handling which include ramp and baggage handling, aircraft cleaning, flight operations and load control, airfreight and passenger services. Our offerings also include aviation security, cruise handling and cruise terminal management.

Food Solutions
SATS’ Food Solutions comprises in-flight catering, commercial and institutional catering, research and development, food manufacturing and food distribution. Our offerings also include linen and laundry services, and we are the master caterer for the Singapore Sports Hub.

WHY JOIN US

At SATS, you join a company, and family, which strives for excellence in all that we do. Customers are at the heart of our business and customers can count on us to be dependable and trustworthy. We are always exploring new ideas and ways of doing things, and we value entrepreneurs who create new businesses and seize opportunities. You can look forward to an exciting career in the SATS Group of companies where there are many opportunities for leadership progression, skills upgrading and career development, including overseas exposure.

At SATS, it's a world of opportunities all in one place. Join us now to grow with SATS.
**Key accountabilities**

You play a vital role in creating a memorable experience for all our passengers. As a Customer Service Officer, you will lead a team performing different roles such as check-in, greeting passengers upon their arrival and ensuring a smooth departure process.

**Skills & experience**
- Possess a diploma in any discipline from a local polytechnic
- Good command of written and spoken English
- Pleasant with a cheerful disposition and good interpersonal skills
- Dynamic individual with service aptitude and willingness to go the extra mile

Job Reference: SATS00171