Customer Service Officer

2 weeks ago

Singapore NALA EMPLOYMENT SERVICES Full time

_**Range of salaries: $ 2.0K to $2.5K **_
- **Background of the company: Training Center**_
- **Working hours: Monday -Friday, 9am ~ 6pm; Sat 9am -1pm **_
- **Location: Bendemeer, Singapore**_
- Handle general enquiries and registration for walk-in customers at the counter
- Courier arrangements
- Refreshments order/ Logistics arrangement (based on schedule)
- Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book
- Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet
- Registration and verification of trainees’ entry requirements and supporting documents
- Finalization and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)
- Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review
- Ensure proper and complete records for filing (including all hard copy and E-filing) for all training registrations
- Ensure proper hand-over to respective departments and relevant persons in the process flow
- Adhere to company’s confidentiality policies
- Other ad-hoc duties as assigned by the company

**Job Requirement**:

- Meticulous, systematic, organized and ensure proper and complete records for filing
- Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
- Able to work independently without much supervision
- Well rounded team player to build efficiency and foster a strong team environment
- Good coordination and organizational skills
- Possess strong work ethics

**Salary**: Up to $2,500.00 per month

Schedule:

- Day shift

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