Cloud Operations

1 week ago

Singapore Rapsys Technologies Full time

**Key Responsibilities**:

- **Own the delivery of cloud operations services**, including performance, availability, and support of cloud platforms (AWS, Azure, or GCP).
- Act as a **single point of contact for client stakeholders** for all operational matters, escalations, and reporting.
- Manage **incident, change, and problem management processes** according to ITIL standards.
- Collaborate with technical and business teams to **ensure SLAs and KPIs** are met or exceeded.
- Monitor operational performance and **drive service improvements** through automation, process optimization, and cost efficiency.
- Ensure **security, compliance, and governance** across all cloud environments.
- Conduct regular **operations reviews and service reporting** with internal and external stakeholders.
- Lead and mentor the cloud operations team, vendors, and offshore delivery teams.

**Skills**:

- 7+ years of experience in IT Infrastructure / Cloud Operations, with at least 3 years in a **Service Delivery or Operations Manager** role.
- Strong hands-on understanding of **cloud platforms**: AWS, Azure, or GCP.
- Proven experience managing **large-scale cloud environments** and hybrid cloud models.
- Familiarity with **DevOps practices, SRE principles, and Infrastructure as Code (IaC)** tools (e.g., Terraform, Ansible).
- Strong knowledge of **ITIL framework**, especially Incident, Problem, Change, and Release Management.
- Experience working with **ticketing and monitoring tools** (e.g., ServiceNow, Datadog, Prometheus, Splunk).
- Excellent communication, leadership, and stakeholder management skills.

**Preferred**:

- Certifications**:ITIL, AWS/Azure/GCP Certified Solutions Architect / DevOps Engineer**.
- Experience working in **regulated industries** (e.g., BFSI, healthcare) is a plus.
- Familiarity with compliance frameworks (ISO, SOC2, MAS guidelines).

Pay: Up to $8,000.00 per month

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