Account Director

Alpha Development is an international financial services training firm, headquartered in the UK. Our clients are the world’s leading investment banks, insurance firms, sovereign wealth funds, private banks and asset managers. We offer global coverage through our team based in London, Singapore, and Abu Dhabi - as well as an industry-leading network of Associate Faculty across our centres of operation including the US, continental Europe, wider Middle East, India, Hong Kong, and mainland China.

**Purpose**
Alpha is setting its commercial organisation ready for accelerated growth across our global client portfolio. This is a direct selling role, responsible for a portfolio of high value clients.
The Account Director will own customer relationships and growth ambition on a global scale. With the expectation for broad client diversification that includes; new regions, new product and an even seasonal spread of revenue.

**Key Accountabilities & Responsibilities**
- Proactively develop client relationships, anticipate and provide solutions to client needs and prioritise client satisfaction
- Execute cross-selling and up-selling techniques to grow opportunity value and the desired seasonality of the growth plan.
- Meet or exceed agreed performance targets and objectives, particularly those relating to new client acquisition, product sales and client growth targets.
- Own all aspects of sales and account management* for Tier 1 ("key") and Tier 2 clients, including lead generation, follow ups, face-to-face meetings, written proposals & RFPs, and new business pitches.
- Conduct periodic reviews to ensure clients are satisfied with the services provided.
- Achieve account director targets and KPI’s as set by the Commercial Director.
- Manage and forecast sales pipelines effectively.
- Assist the creation and improvement of our marketing offering, in partnership with the Marketing Manager.
- Work with Product heads to deliver solutions, services and products that are appropriate to client needs and improve client engagement.
- Work in partnership with colleagues across Alpha to improve connectivity, deliver exceptional standards and quality of service across all interactions with clients or other professionals.
- Work effectively with Alpha’s broader network of delivery partners.

**Experience, Knowledge and Skills Required**
- Minimum 10 years within professional services sales and/or Learning & Development, HR.
- Proven ability to identify and meet client needs through a range of products and services.
- A track record of selling effectively with the ability to pitch business proposals and persuade and influence at a senior level.
- Ability to differentiate from the competition through the delivery of a responsive and proactive approach to relationship management.
- Experience of engaging with clients at a strategic and transactional level, using insight to influence outcomes.
- Excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders.
- Proven analytical ability and effective communication skills, able to present complicated information and ideas concisely.
- An entrepreneurial mind-set: self-starter with experience of mínimal direct supervision, able to balance working well within a global team and adhere to Alpha standards.
- Demonstrate a solutions-focus approach, think about the client first, understand their client’s needs and strive to add value to their clients.
- Work effectively in a fast-paced environment managing work flow across different lines of businesses/departments including accurate proposal documentation, CRM data, information sharing between teams.
- Strong IT skills including MS Office (Outlook, Excel, Word and PowerPoint). Experience with CRM/ERP systems.
- Ability to develop a thorough knowledge of all product areas. Love to learn

**Alpha Values**

Professional
- Accountable
- Team Focused
- Innovative
- Open and Honest

At Alpha, we are always looking out for talented and driven professionals to join our growing, global team. If you would like to find out more, check out our website