Channel Operation Specialist-sg

4 days ago

Singapore ByteDance Full time

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About The Team
The Global Payment team of TikTok provides payment solutions -- including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on the TikTok platform.

What You'll Do
- Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
- Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
- Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement.
- Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.
- Review the output of junior specialists to ensure accurate and timely handling.
- Act as the escalation point for junior specialist for complicated issues.
- Collaborate with relevant teams to complete other project implementation related to payment channels and payment inquiries.

Who We're Looking For
- Bachelor/Master degree in finance, economics and business administration.
- Interested in the payment industry and interested in long-term development in this field.
- Over 5 years working experience in the operation, project implementation or customer service team of domestic and foreign payment institutions is preferred.
- Proficient in English listening, speaking, reading and writing as the working language.
- Team player, be able to break the boundaries of responsibilities, be willing to take the initiative to take on additional things, self-driven, strong sense of responsibility.
- Strong learning ability and pressure-resistant spirit.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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