Executive, Customer Care Shared Services

1 week ago

Singapore Income Insurance Limited Full time

**Responsibilities**:

- Manage updates of customer information i.e., nomination, update of particulars into database system.
- Adherence to data workflows within service level agreements (SLA) and high accuracy.
- Perform quality check and performance coaching.
- Handle 2 nd level enquiries from backend customers' enquiries through checks and verifications against source documents and related information.
- Investigate on complaints and mitigating measures.
- Collaborate with stakeholders to understand requirements and fulfil objectives.
- Prepare department monthly/ad-hoc reports.
- Perform data analytics to review work process improvements, initiate or support new implementations.
- Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
- Streamline work processes, review, and provide feedback for improvement.
- Undertake any assignments as and when assigned.
- Bottom-Up Innovation: Be proactive to generate new ideas and drive continuous improvements.
- Customer-Oriented: Cross-collaborate and use Customer Insights in all our actions and solutions.
- Outcome-Driven: Take ownership to optimise results and be detail-minded.
- Externally Focused: Gather insights from within and beyond the industry to deliver better outcomes.

**Qualifications**
- Education: Polytechnic/Degree
- Professional/Trade Qualification: Preferably with Insurance Certification
- Experience: Preferably minimum 1-2 years of working experience in relevant field
- Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)
- Competencies:

- Strong attention to detail and accuracy is essential.
- Demonstrate good critical thinking skills.
- Work efficiently in a high demand, team oriented and fast-paced environment.
- Must be proactive, work independently and multi-tasking.
- Good organizational skill and effective time management.
- Strong inter-personal and written communication.

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