IT Technical Support

2 weeks ago

Singapore TRITON AI PTE. LTD. Full time

**Permanent position, Salary up to $4,000 with attractive bonus**:

- **At least 2 years' experience in IT technical support (Level 1 & 2) is a MUST**

**Responsibilites**:

- Report to the Digital Technology (Technology Services) team in Australia (IT Operations Manager), whilst maintained a dotted reporting line to local Singapore leadership.
- Ensure operational stability of the technical environment by maintaining and evolving suitable technical knowledge and skills.
- Be part of the first contact support for staff and stakeholders seeking technical assistance.
- Manage requests through their entire lifecycle from first point of contact through to resolution, proactively keeping end users informed of progress.
- Manage the maintenance and inventory of IT equipment of the company including laptops, keyboards, headsets etc.
- Manage the maintenance / function of phone system, CCTV and printers in the company following processes and frameworks provided by Technology Services.
- Maintain an effective and meaningful relationship with Technology Services to ensure processes, pattern, frameworks, and technologies are leverage for the benefit of both companies
- Identify and escalate repeat issues and risks to Technology Services Management in a timely manner.
- Record all Incident Requests and Resolutions within the respective tool (ServiceNow) utilised by Digital Technology.
- Provide Monthly Reporting to Technology Services (as directed by IT Operations Manager)

**Requirements**:

- Diploma in Electrical and Electronic Engineering, Computer Engineering, IT networking or any other relevant field of studies
- Relevant Microsoft certification
- Good analytical and problem-solving skills
- Display positive learning attitude and aptitude
- A good team player with good communication and interpersonal skills
- Able to work managing competing tasks / deliverables and independently
- At least 2-4 years of relevant working experience

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

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