Centre Manager

1 week ago

Bishan, Singapore Speech Academy Asia Pte Ltd Full time

_Are you a dynamic, customer-focused individual with leadership experience? Do you thrive in an environment where you can oversee operations and create a positive impact in the Education industry? Join us as a _**Centre Manager**_ _and be a key part of our growing team_

**Key Responsibilities**:

- Oversee the day-to-day operations of the centre, ensuring smooth workflow and high customer satisfaction
- Lead and manage the Customer Service team, providing guidance, training, and support
- Develop and implement initiatives to improve customer experience and enhance retention
- Coordinate front-desk operations, including administrative tasks like data entry and classroom schedule planning
- Handle customer inquiries, complaints, and feedback, ensuring timely resolutions
- Manage payment collection (Cash, Nets, and Credit Card) and ensure accurate record-keeping
- Ensure cleanliness and safety standards are maintained across the facilities
- Perform basic operational duties and manage ad-hoc tasks as required
- _Sales ability would be a bonus to support centre growth_

**What We're Looking For**:

- Proven leadership skills with the ability to manage a team and oversee daily operations
- Excellent communication skills in **English** (both written and spoken)
- Strong organizational and multitasking abilities
- Ability to commit to **weekend shifts**:

- Proficient in **Microsoft Office**:

- _Sales experience or ability would be a bonus to help drive business growth_

**Working Days & Location**:

- **5-day work week** (able to work weekends)
- **Location**: Upper Thomson

**Why Join Us?**
- Opportunity to develop your leadership skills in a dynamic environment
- Play a key role in shaping the customer experience and success of the centre
- Training and ongoing support provided
- Competitive compensation package

Pay: $3,000.00 - $4,000.00 per month

Schedule:

- Weekend availability

Work Location: In person

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