Information Technology Specialist

**Duties**:

- Assist in managing existing software quality assurance processes and enforcing software and data quality standards.
- Plan and coordinate the development of data structures and data elements to use in the system, and to maximum performance tuning of the databases.
- Develop variety of designs, programming and documentation tasks for IT applicants.
- Prepare project plans, meetings, budgets, standard operating procedures, reports and resource utilization estimates.

**Requirements**:
**Conditions of Employment**:

- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
- Proof of U.S. Citizenship required.
- Direct deposit of pay is required.
- One year trial or probationary period may be required.
- You may be required to sign a transportation agreement.
- Must possess and maintain certification in Information Security requirements: IAT Level II (Intermediate).
- Must be able to obtain and maintain certification within 6 months of Entry on Duty (start date): ITIL v3 Foundation.
- Must be able to obtain and maintain a Secret security clearance.

**Qualifications**:
**Who May Apply**:U.S. Citizens-
- Basic Requirement for Information Technology Specialist (APPSW/SYSANALYSIS):

- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
- (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
- (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
- (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
- Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.
- You will be evaluated on the basis of your level of competency in the following areas:
**Additional information**:

- Salary includes applicable locality pay or Local Market Supplement.
- Multiple positions may be filled from this announcement.
- This position is not covered by a bargaining unit. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Ree