E-commerce Manager

Sunnystep is a home-grown footwear brand on a simple mission: help people move freely and happily. After a postpartum spine injury, our founder Ting turned pain into purpose and started Sunnystep with proprietary insoles and stable arch support that let you stand or walk all day - without pain. Sleek enough for work, casual outings, or travel, our shoes have earned a loyal following across Singapore and beyond.

We’re an innovation leader in consumer retail because we believe wellness starts from the feet. Great shoes support your body so you can move - and live - better. Our customers love our comfort-first designs and brand philosophy, fueling rapid growth at home and overseas. As pioneers in mobility and wellness-focused footwear, we’re raising the bar on product innovation & customer experience - and moving fast.

Ready to shape the future of movement? Send your resume to

today and let’s shape the future of movement - together.

E-commerce Manager
Exciting news We are on a growing journey and building a stellar teamAt Sunnystep, we are not just building leaders - we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.**Why should you be part of Sunnystep’s success?**
We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.- **You will also be responsible for**:
- E-Commerce Strategy and Execution:Develop and implement e-commerce strategies to achieve sales targets and business objectives.
- Manage the overall performance of the e-commerce platform, including website functionality, user experience, and product presentation.
- Analyze and report on e-commerce metrics, including traffic, conversion rates, average order value, and customer retention.
- Website Management:Oversee the day-to-day operations of the e-commerce website, ensuring smooth functionality and an optimal user experience.
- Coordinate with IT and development teams to resolve technical issues and implement website enhancements.
- Manage website content, including product listings, images, descriptions, and promotions.
- Digital Marketing and Promotion:Optimize campaigns based on performance data and industry best practices.
- Collaborate with the marketing team to create and implement promotional strategies, including discounts, sales events, and special offers.
- Customer Experience and Engagement:Enhance the online shopping experience by implementing strategies to improve website usability, navigation, and customer service.
- Monitor customer feedback and reviews, addressing any issues or concerns promptly.
- Develop strategies to increase customer engagement and loyalty, including personalized recommendations and targeted marketing.
- Analytics and Reporting:Track and analyze key performance indicators (KPIs) to assess the effectiveness of e-commerce strategies and identify areas for improvement.
- Prepare regular reports on e-commerce performance, including sales metrics, traffic sources, and customer behavior.
- Use data-driven insights to make informed decisions and optimize e-commerce initiatives.
- Vendor and Inventory Management:Collaborate with vendors and suppliers to ensure timely and accurate product availability and fulfillment.
- Manage inventory levels and product assortment to meet customer demand and minimize stockouts or overstock situations.
- Coordinate with the logistics team to ensure efficient order processing and delivery.
- Budget and Financial Management:Develop and manage the e-commerce budget, including advertising spend, technology investments, and other operational costs.
- Monitor financial performance, including sales, profit margins, and return on investment (ROI) for e-commerce initiatives.
- Implement cost-effective strategies to achieve financial goals while maximizing revenue.
- Innovation and Trends:Stay up-to-date with e-commerce trends, technologies, and best practices to drive innovation and maintain a competitive edge.
- Identify opportunities for new technologies, tools, or strategies to enhance e-commerce operations and performance.
- Implement and test new features or functionalities to improve the online shopping experience.

**We would want to speak with you if you are / have -**Bachelor’s degree in E-Commerce, Marketing, Business Administration, or a related field. Advanced degree or certification in e-commerce or digital marketing is a plus.
3-5 years of experience in e-commerce management or a related role, with a proven track record