Post Sales Technical Engineer, Solar Pv, Graduate

5 days ago

Singapore TRINA SOLAR ENERGY DEVELOPMENT PTE. LTD. Full time

**About the Company**

Founded in 1997, Trina Solar is the world-leading PV and smart energy total solution provider. On 10 June 2020, Trina Solar issues first A-Shares on Shanghai Sci-Tech Innovation Board, becomes the first PV product, PV system and smart energy company listed on the Shanghai Stock Exchange Science and Technology Innovation Board. Today, Trina Solar is actively accelerating its pace of globalization and the development of its global management team.

**Job Title: Post Sales Technical Engineer (Based in Singapore)**

**Description of Key Job Duties**

**Customer Warranty Case Management**
- Managing Australian customer complaint
- Managing warranty cases in the CSP system (Customer Service Portal
- Co-ordinate with call centre for daily customer enquiries, including daily shipping, warranty claims, and general enquiries

**Australia Regional Technical Support**
- On-site technical support, including but not limit to: Inspection, trouble-shooting, warranty support for large-scale projects

**Australia local warehouse management**
- Daily communication with logistics and operation team for RMA orders.
- Intermittent warehouse stock management

**Daily communication with Trina HQ (Mandarin preferable)**
- Report to HQ warranty service manager
- Warranty case co-ordination with HQ warranty supervisor
- Working as a window between customers and Trina’s internal team

**Complete other tasks arranged by the company and leaders
**Skills Requirement**:

- Fluent in English (written and spoken);
- Daily management for 3PL/suppliers portal system, online data share system.
- Minimum of 1 year of experience in the industry (Fresh graduates are welcome)
- Facing customer, be proficient in communication with Australian customers
- Have a strong sense of cooperation, sense of responsibility, and the ability to think and solve problems independently
- The most important thing is to have enough patience and a positive working attitude
- Excellent skills in writing business E-mails and MS software.
- Need to travel irregularly

**Application Process**:

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