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Cruise Manager

3 weeks ago

Kallang, Singapore Luxury Tours & Travel Pte Ltd Full time

**Responsibilities**:

- Engage with clients to understand their travel preferences, budget, and desired cruise experiences and booking cruises based on their needs.
- Coordinate pre-cruise and post-cruise arrangements such as hotel stays, excursions and transfers.
- Provide exceptional customer service by responding to client inquiries and resolving any issues related to bookings or travel plans.
- Maintain communication with clients from booking until post-cruise follow-up
- Maintain accurate records of bookings, payments, and client information.
- Collaborate with cruise lines for smooth coordination of client bookings.
- Provide clients with detailed travel itineraries, embarkation instructions, and travel tips.
- Build and maintain strong relationships with cruise line representatives to stay informed about new offerings and promotions.
- Negotiate contracts and commissions with cruise operators to maximize profitability.
- Coordinate training sessions with cruise line partners and company staffs to stay updated on the products and services.
- Promote cruise packages and upsell additional services such as excursions, dining packages, or travel insurance.
- Achieve sales targets and contribute to the company’s growth by generating leads and closing sales.
- Collaborate with the relevant team to create engaging promotional materials, including newsletters and social media content.
- Monitor sales performance and prepare regular reports for senior management.
- Analyze customer trends and feedback to identify areas for improvement or new opportunities.
- Participate in travel expos, fairs, or other promotional events to attract new clients
- To carry out any other job function given by management from time to time

**Requirements**:

- 2-4 years of experience in the travel or tourism industry, preferably in cruise sales, travel agencies, or a similar customer service role.
- Prior experience with cruise bookings or working with cruise lines is a plus.
- Excellent interpersonal and communication skills.
- Strong sales and negotiation abilities.
- Proficiency in booking platforms and CRM software.
- Flexibility to adapt to client needs, which may require occasional after-hours communication.
- Possess good working attitude and have a strong sense of responsibility

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Promotion to permanent employee

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- cruise related: 2 years (preferred)

Work Location: In person